Refund policy

This Refund & Returns Policy applies to purchases made directly from Sculpt Pro through our official website.

Please review this policy together with the usage and safety instructions supplied with your Sculpt Pro device before use.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be limited under applicable U.S. federal or state law.

1. 14-DAY RETURN PERIOD

If you change your mind about your purchase, you must contact Sculpt Pro within 14 days of confirmed delivery to request a return.

To request a return, contact hello@roamieone.com and provide your full name and order number.

All return requests must be submitted before an item is sent back. Please do not return an item without first receiving return instructions from Sculpt Pro.

Requests submitted outside the 14-day voluntary return period may be declined unless the product qualifies for another remedy under applicable law.

2. CONDITION OF RETURNS

To qualify for a voluntary change-of-mind return, the product must be returned in its original condition with all components, accessories and original packaging supplied with the order.

As Sculpt Pro is a personal-use device that comes into direct contact with the skin, products must be returned unopened, unused, clean and hygienic, with the original packaging and seals intact.

Where permitted by applicable law, Sculpt Pro reserves the right to decline a voluntary change-of-mind return where a product has been opened, used, damaged, altered, misused, returned unhygienically, has a broken or removed seal, or is returned with components or accessories missing.

This does not affect any rights a customer may have where a product is genuinely faulty, defective, damaged on arrival or materially different from what was ordered.

3. OPENED OR USED PRODUCTS

Due to the personal-use and hygiene-sensitive nature of Sculpt Pro, opened or used products are not eligible for voluntary change-of-mind returns, where permitted by applicable law.

If you believe an opened or used product is faulty, defective, damaged or materially different from what you ordered, please contact our customer care team so that the issue can be investigated.

4. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you believe your Sculpt Pro device is faulty, damaged, defective or materially different from the product ordered, please contact us as soon as reasonably possible.

To properly assess the issue, Sculpt Pro may request reasonable supporting information, including:

• Your order number
• Photographs or video of the device
• Photographs of the packaging where relevant
• Details of how the device has been used
• Intensity level(s) used
• Duration and frequency of use
• Relevant troubleshooting information

We ask customers to cooperate with reasonable information and troubleshooting requests so that our team has an opportunity to properly investigate the issue.

Depending on the circumstances and applicable law, an appropriate resolution may include troubleshooting, replacement, repair or refund.

5. RECOMMENDED USE, FREQUENCY & INTENSITY

Sculpt Pro is an EMS (Electrical Muscle Stimulation) device with five adjustable intensity levels.

Individual tolerance to EMS can vary. Customers should therefore use the device according to their own comfort and tolerance rather than immediately progressing to higher intensity levels or more frequent sessions.

Sculpt Pro recommends beginning with one session per week for a maximum of 10 minutes per session while becoming accustomed to the device.

Customers should:

• Begin at the lowest intensity level.
• Use the device for no more than 10 minutes per session.
• Initially use the device once per week while becoming accustomed to EMS.
• Only increase intensity gradually if the current level is comfortably tolerated.
• Only increase frequency gradually if previous sessions have been comfortably tolerated.
• Avoid using a higher intensity simply in an attempt to achieve faster results.
• Avoid excessive or repeated sessions beyond what is comfortably tolerated.
• Reduce the intensity, duration or frequency if the current routine is not comfortably tolerated.
• Discontinue use if significant or unexpected discomfort occurs.

More frequent use and higher intensity do not necessarily produce better or faster results.

Customers should not feel that they need to progress through all five intensity levels. A lower intensity may remain the appropriate setting depending on individual tolerance.

The recommended starting schedule is intended to allow customers to gradually become accustomed to the device before considering any increase in frequency or intensity.

6. RESPONSIBLE USE

Sculpt Pro should only be used in accordance with the instructions and safety information supplied with the device.

Customers should not deliberately overuse the device, exceed the recommended maximum session duration, repeatedly use the device more frequently than comfortably tolerated, or continue increasing the EMS intensity where the previous setting is not being comfortably tolerated.

Treatment should always be adjusted according to individual tolerance.

The availability of five intensity levels does not mean that every customer is expected to progress to the highest level.

If you are unsure about your appropriate intensity or frequency, remain at a lower setting and less frequent schedule rather than increasing treatment unnecessarily.

7. MEDICAL CONDITIONS & CONTRAINDICATIONS

Please read all safety information and contraindications supplied with Sculpt Pro before use.

If you have an implanted electronic medical device, such as a pacemaker, or a medical condition that may affect your suitability for EMS technology, please follow the contraindications supplied with the product and seek appropriate professional medical advice where necessary.

Sculpt Pro Customer Care cannot provide individual medical clearance.

8. HOW TO REQUEST A RETURN

To request a return, contact:

hello@roamieone.com

Please provide:

• Your full name
• Order number
• Reason for requesting the return
• Any photographs, videos or additional information reasonably requested where relevant to the issue

Once the request has been reviewed, Sculpt Pro will provide the appropriate return instructions where a return is accepted or otherwise required.

Please do not send a product back without first contacting Sculpt Pro.

Returning a product without following the appropriate return procedure does not automatically guarantee a refund.

9. RETURN SHIPPING

For approved voluntary change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

We recommend using a tracked shipping service and retaining proof of postage.

Where a product is confirmed to be faulty, damaged on arrival or incorrectly supplied, Sculpt Pro will provide the appropriate return instructions and cover reasonable return costs where required.

10. REFUNDS

Where a refund is approved following a return, it will ordinarily be issued to the original payment method.

Where appropriate, Sculpt Pro may inspect the returned product before completing the refund, subject to applicable law.

Once a refund has been processed, please allow additional time for your bank, card issuer or payment provider to credit the funds to your account.

Submitting a return request or product complaint does not automatically constitute approval of a refund.

11. ORDER CANCELLATIONS

We process orders as quickly as possible.

If a cancellation request is received before dispatch, we will make reasonable efforts to cancel the order.

Once an order has been dispatched, we may be unable to intercept or cancel the shipment.

If your order has already been dispatched, please wait for delivery and contact Sculpt Pro regarding any return for which you may be eligible under this policy.

12. LOST OR DAMAGED SHIPMENTS

If you believe your order has been lost in transit, please contact Sculpt Pro so that we can investigate the shipment.

Where an order is confirmed as lost in transit, we will provide an appropriate resolution.

If your parcel arrives visibly damaged, please retain the packaging and contact our customer care team with photographs of the parcel and product.

13. PAYMENT DISPUTES & CHARGEBACKS

We encourage customers to contact Sculpt Pro directly regarding an order or product concern so that our customer care team has an opportunity to investigate and provide an appropriate resolution.

Where a payment dispute or chargeback is initiated, Sculpt Pro may provide relevant records to the payment processor, card issuer or dispute-resolution provider. These may include transaction records, tracking information, product information, applicable policies, customer correspondence and other relevant evidence.

Initiating a payment dispute does not itself establish that a product was faulty, defective or not as described.

14. MISUSE OF THE RETURNS PROCESS

Sculpt Pro reserves the right to investigate suspected fraudulent, abusive or materially misleading return or refund claims.

Where permitted by applicable law, a voluntary return or refund request may be declined where there is evidence of intentional product damage, materially false information, abuse of the returns process or failure to satisfy the conditions of a voluntary return.

This does not restrict legitimate consumer rights or remedies available under applicable law.

15. POLICY CHANGES

Sculpt Pro may update this Refund & Returns Policy from time to time.

The policy applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.

16. CONTACT US

For return, refund or product enquiries, please contact:

Sculpt Pro Customer Care
hello@roamieone.com