Refund policy

Effective Date: 01 June 2026

At Sculpt Pro™, we are committed to providing high-quality products and excellent customer service. Please read this Refund Policy carefully before purchasing, as it explains the circumstances in which refunds, replacements and returns may be available.

1. 30-Day Results Guarantee

We proudly offer a 30-Day Results Guarantee for eligible purchases. Our guarantee is intended for customers who have used Sculpt Pro™ consistently and correctly throughout the full recommended treatment programme but have not experienced a material visible improvement when assessed against the evidence provided.

Sculpt Pro™ is designed to deliver gradual improvements over time through consistent daily use. Results are not intended to occur immediately or overnight, and individual results may vary depending on factors including consistency of use, treatment duration, intensity levels, individual anatomy and individual skin sensitivity.

2. Eligibility Requirements

To qualify for our 30-Day Results Guarantee, customers must:

  • Use Sculpt Pro™ for 10–15 minutes per day for 30 consecutive days.

  • Begin treatment on a lower intensity setting before gradually increasing the intensity level as comfort allows throughout the treatment programme, following the supplied instructions.

  • Use the device only as instructed and for its intended purpose.

  • Notify Sculpt Pro™ of their intention to submit a claim within 30 calendar days of the confirmed delivery date. Supporting documentation requested by Sculpt Pro™ must then be provided within a reasonable timeframe following our request.

Claims submitted after the expiry of the 30-day guarantee period will not be eligible under this guarantee.

3. Evidence Required

To allow us to assess each refund request fairly, customers must provide:

  • Clear before photographs taken before treatment began.

  • Clear after photographs taken following completion of the full 30-day treatment programme.

  • A daily usage diary documenting each treatment session throughout the treatment period.

  • Confirmation of the average daily treatment duration.

  • A record of the intensity level(s) used during each stage of the 30-day treatment programme, including when the intensity level was increased and the reasons for any reduction in intensity during treatment.

  • Any additional information reasonably requested by Sculpt Pro™ to assess the claim.

Sculpt Pro™ reserves the right to request any additional information reasonably necessary to verify a refund claim, including but not limited to additional photographs, videos, usage records or clarification regarding the customer's treatment routine. Failure to provide the requested information within a reasonable period may result in the claim being declined.

Sculpt Pro™ reserves the right to investigate any claim before approving a refund, including reviewing usage evidence, delivery records, customer correspondence and any other information reasonably necessary to assess eligibility.

4. Individual Results & Treatment Expectations

Every customer is different. Individual noses, facial anatomy, skin types and sensitivity levels vary considerably. As a result:

  • Individual comfort levels will differ from person to person.

  • Some customers may require a longer adjustment period before progressing to higher intensity levels.

  • Customers should always begin treatment on a lower setting before gradually increasing the intensity as comfort allows.

  • Customers who remain on lower intensity settings for an extended period due to personal comfort or skin sensitivity may require a treatment period longer than 30 days before achieving any material visible improvement.

  • Completion of the 30-day treatment programme does not guarantee identical results for every customer.

5. Normal Treatment Effects

Temporary redness, mild skin impressions, pressure marks or slight tenderness immediately following treatment are recognised temporary effects of EMS therapy and the pressure applied by the device. These effects, by themselves, do not indicate that the product is faulty or defective. Customers who experience discomfort should reduce the intensity level or shorten the treatment duration until comfortable before gradually increasing again in accordance with the supplied instructions.

6. Customer Responsibility

Sculpt Pro™ has multiple intensity levels because every customer's comfort and skin sensitivity is different. Customers are responsible for selecting an intensity level appropriate for their own comfort and tolerance. Where discomfort is experienced, customers should reduce the intensity level and gradually increase it over time as they become accustomed to treatment.

Discomfort resulting from selecting an intensity level that exceeds an individual's comfort or tolerance does not, on its own, indicate that the product is faulty or defective.

7. Treatment Discontinuation

Customers are expected to complete the full recommended treatment programme unless advised otherwise by a qualified healthcare professional. Discontinuing treatment prematurely may affect results and may make a refund claim under the 30-Day Results Guarantee ineligible.

8. Refunds Will Not Be Approved Where

Refunds under the 30-Day Results Guarantee will generally not be approved where:

  • The device was used for fewer than 30 consecutive days.

  • The recommended treatment programme was not completed.

  • The device was only used for a small number of treatment sessions before use was discontinued.

  • The recommended daily treatment duration of 10–15 minutes was not followed.

  • The customer failed to gradually increase the intensity level in accordance with the supplied instructions where reasonably able to do so.

  • The customer discontinued treatment before completing the recommended treatment programme because the desired results had not yet been achieved.

  • The customer discontinued treatment before allowing sufficient time for the product to be properly evaluated.

  • The claim is based solely on temporary redness, mild pressure marks or initial discomfort associated with treatment.

  • The customer did not reduce the intensity level or follow the recommended adjustment period before discontinuing use.

  • The customer simply changed their mind after purchase.

  • The customer no longer wishes to use the product.

  • The product has been intentionally damaged, modified, altered or used contrary to the supplied instructions.

  • The required supporting evidence has not been provided.

9. Approved Refund Claims

Where a refund request is approved under the 30-Day Results Guarantee:

  • The customer must return the Sculpt Pro™ device, all original accessories, all promotional items included with the order, and all original packaging.

  • Returned products must be returned in substantially the same condition as when supplied, allowing for reasonable wear resulting from completion of the recommended treatment programme.

  • Customers are responsible for all return shipping costs unless otherwise required by applicable law.

  • Original shipping charges (where applicable) are non-refundable unless otherwise required by applicable law.

  • Refunds will only be processed once the returned items have been received and inspected by Sculpt Pro™.

  • Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by applicable law.

10. Returned Product Inspection

Returned products will be inspected upon receipt. Where the condition of the returned product is materially inconsistent with the information provided during the refund claim, Sculpt Pro™ reserves the right to decline the refund or adjust the remedy as permitted by applicable law.

11. Damaged, Faulty or Defective Products

If your product arrives damaged, defective or develops a manufacturing fault during normal use, please contact Sculpt Pro™ Customer Support as soon as reasonably possible. To help us investigate the issue, customers may be asked to provide:

  • Clear photographs showing the damage or defect.

  • A clear video demonstrating the reported fault (where appropriate).

  • A written description of the issue experienced.

Failure to provide sufficient information may delay our ability to assess the claim.

12. Inspection of Reported Faults

All damaged or faulty product claims are individually assessed. Where appropriate, Sculpt Pro™ may inspect the supporting evidence and/or request that the product be returned before determining the appropriate resolution. This assessment helps determine whether the reported issue is consistent with a manufacturing defect, accidental damage, misuse, improper storage, or normal wear and tear.

13. What Is Not Normally Considered A Manufacturing Fault

The following are not normally considered manufacturing defects:

  • Cosmetic wear resulting from normal use.

  • Damage caused by accidental dropping, crushing or impact.

  • Damage resulting from misuse or failure to follow the supplied instructions.

  • Damage resulting from improper storage.

  • Temporary redness, mild skin impressions or pressure marks following treatment.

  • Initial discomfort while becoming accustomed to EMS therapy, particularly where a higher intensity setting has been selected before a gradual adjustment period.

  • Individual sensitivity to EMS stimulation.

14. Remedies For Confirmed Manufacturing Faults

Where a manufacturing fault is confirmed, Sculpt Pro™ will determine an appropriate remedy, which may include: replacement of the defective product; replacement of the affected component; repair where appropriate; or another suitable remedy consistent with applicable law.

15. Chargebacks & Payment Disputes

We encourage all customers to contact Sculpt Pro™ Customer Support before initiating a chargeback or payment dispute. Where a chargeback is initiated without first giving us an opportunity to investigate or resolve the issue, Sculpt Pro™ may provide the payment provider with relevant information including order confirmation, tracking information, delivery confirmation, customer correspondence and any evidence relating to the claim.

16. Fraudulent or Misleading Claims

Sculpt Pro™ reserves the right to decline refund requests where there is reasonable evidence that:

  • False or misleading information has been provided.

  • Supporting evidence has been altered, manipulated or falsified.

  • The product has been intentionally damaged, modified or misused.

  • The 30-Day Results Guarantee has been used in a manner inconsistent with its intended purpose.

Sculpt Pro™ also reserves the right to refuse future purchases or deny eligibility for future claims under the 30-Day Results Guarantee where there is reasonable evidence of repeated, abusive or fraudulent use of this Refund Policy.

17. Accuracy of Information

Customers confirm that all information, photographs, videos, usage records and other documentation submitted in support of a refund claim are accurate and truthful to the best of their knowledge. Sculpt Pro™ reserves the right to decline any claim where information is found to be false, misleading or materially inaccurate.

Nothing in this policy is intended to limit or exclude any rights that cannot be limited or excluded under applicable law.